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CompTIA A+ Certification
timofte andrei
The IT Essentials: PC Hardware and Software Course provides an introduction to the computer hardware and software skills needed to help meet the growing demand for entry-level information and communication technology professionals. The curriculum covers the fundamentals of PC technology, networking, and security, and also provides an introduction to advanced concepts. Students who complete this course will be able to describe the internal components of a computer, assemble a computer system, install an operating system and troubleshoot using system tools and diagnostic software. Hands-on labs and virtual laptop and virtual desktop learning tools help students develop critical thinking and complex problem-solving skills. IT Essentials: PC Hardware and Software is a hands-on, career-oriented e-learning solution with an emphasis on practical experience to help students develop fundamental computer skills, along with essential career skills. As a CompTIA Authorized Quality Curriculum, the course helps you prepare for the CompTIA A+ Certification. The fundamentals part of the course, covered in chapters 1–10, helps you prepare for the CompTIA A+ Essentials Exam (220-701). You learn the fundamentals of computer technology, networking, and security and validate the communication skills and professionalism required of all entry-level IT professionals. The advanced part of the course, covered in chapters 11–16, helps you prepare for the CompTIA A+ Practical Application Exam (220-702), providing more of a hands-on orientation and scenarios in which troubleshooting and tools must be applied to resolve problems. Students must pass both exams to earn the CompTIA A+ Certification. In addition, the course provides a learning pathway to the CCNA Discovery and CCNA Exploration curricula. The examination can be taken at any Pearson VUE testing center worldwide.

Table of Contents

Chapter 1: Introduction to the Personal Computer
1.1 Explain IT industry certifications
1.2 Describe a computer system
1.3 Identify the names, purposes, and characteristics of cases and power supplies
1.4 Identify the names, purposes, and characteristics of internal components
1.5 Identify the names, purposes, and characteristics of ports and cables
1.6 Identify the names, purposes, and characteristics of input devices
1.7 Identify the names, purposes, and characteristics of output devices
1.8 Explain system resources and their purposes


Chapter 2: Safe Lab Procedures and Tool Use
2.1 Explain the purpose of safe working conditions and procedures
2.2 Identify tools and software used with personal computer components and their purposes
2.3 Implement proper tool use


Chapter 3: Computer Assembly - Step by Step
3.1 Open the case
3.2 Install the power supply
3.3 Attach the components to the motherboard and install the motherboard
3.4 Install internal drives
3.5 Install drives in external bays
3.6 Install adapter cards
3.7 Connect all internal cables
3.8 Re-attach the side panels and connect external cables to the computer
3.9 Boot the computer for the first time


Chapter 4: Basics of Preventive Maintenance and Trouble- shooting
4.1 Explain the purpose of preventive maintenance
4.2 Identify the steps of the troubleshooting process


Chapter 5: Fundamental Operating Systems
5.1 Explain the purpose of an operating system
5.2 Describe and compare operating systems to include purpose, limitations, and compatibilities
5.3 Determine operating system based on customer needs
5.4 Install an operating system
5.5 Navigate a GUI (Windows)
5.6 Identify and apply common preventive maintenance techniques for operating systems
5.7 Troubleshoot operating systems


Chapter 6: Fundamental Laptops and Portable Devices
6.1 Describe laptops and other portable devices
6.2 Identify and describe the components of a laptop
6.3 Compare and contrast desktop and laptop components
6.4 Explain how to configure laptops
6.5 Compare the different mobile phone standards
6.6 Identify common preventive maintenance techniques for laptops and portable devices
6.7 Describe how to troubleshoot laptops and portable devices


Chapter 7: Fundamental Printers and Scanners
7.1 Describe the types of printers currently available
7.2 Describe the installation and configuration process for printers
7.3 Describe the types of scanners currently available
7.4 Describe the installation and configuration process for scanners
7.5 Identify and apply common preventive maintenance techniques for printers and scanners
7.6 Troubleshoot printers and scanners


Chapter 8: Fundamental Networks
8.1 Explain the principles of networking
8.2 Describe types of networks
8.3 Describe basic networking concepts and technologies
8.4 Describe the physical components of a network
8.5 Describe LAN topologies and architectures
8.6 Identify standards organizations
8.7 Identify Ethernet standards
8.8 Explain OSI and TCP/IP data models
8.9 Describe how to configure a NIC and a modem
8.10 Identify names, purposes, and characteristics of other technologies used to establish connectivity
8.11 Identify and apply common preventive maintenance techniques used for networks
8.12 Troubleshoot a network


Chapter 9: Fundamental Security
9.1 Explain why security is important
9.2 Describe security threats
9.3 Identify security procedures
9.4 Identify common preventive maintenance techniques for security
9.5 Troubleshoot security


Chapter 10: Communication Skills
10.1 Explain the relationship between communication and troubleshooting
10.2 Describe good communication skills and professional behavior
10.3 Explain ethics and legal aspects of working with computer technology
10.4 Describe call center environment and technician responsibilities


Chapter 11: Advanced Personal Computers
11.1 Give an overview of field, remote, and bench technician jobs
11.2 Explain safe lab procedures and tool use
11.3 Describe situations requiring replacement of computer components
11.4 Upgrade and configure personal computer components and peripherals
11.5 Identify and apply common preventive maintenance techniques for personal computer components
11.6 Troubleshoot computer components and peripherals


Chapter 12: Advanced Operating Systems
12.1 Select the appropriate operating system based on customer needs
12.2 Install, configure, and optimize an operating system
12.3 Describe how to upgrade operating systems
12.4 Describe preventive maintenance procedures for operating systems
12.5 Troubleshoot operating systems


Chapter 13: Advanced Laptops and Portable Devices
13.1 Describe wireless communication methods for laptops and portable devices
13.2 Describe repairs for laptops and portable devices
13.3 Select laptop components
13.4 Describe preventive maintenance procedures for laptops
13.5 Describe how to troubleshoot a laptop


Chapter 14: Advanced Printers and Scanners
14.1 Describe potential safety hazards and safety procedures associated with printers and scanners
14.2 Install and configure a local printer and scanner
14.3 Describe how to share a printer and a scanner on a network
14.4 Upgrade and configure printers and scanners
14.5 Describe printer and scanner preventive maintenance techniques
14.6 Troubleshoot printers and scanners


Chapter 15: Advanced Networks
15.1 Identify potential safety hazards and implement proper safety procedures related to networks
15.2 Design a network based on the customer's needs
15.3 Determine the components for your customer's network
15.4 Implement the customer's network
15.5 Upgrade the customer's network
15.6 Describe installation, configuration and management of a simple mail server
15.7 Describe preventive maintenance procedures for networks
15.8 Troubleshoot the network


Chapter 16: Advanced Security
16.1 Outline security requirements based on customer needs
16.2 Select security components based on customer needs
16.3 Implement customer's security policy
16.4 Perform preventive maintenance on security
16.5 Troubleshoot security
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